Solving The Problem Of Quality Collaboration

IT today only provides the virtual space for the collective mind to exist as an entity. It takes constructive dialogue to converge the Enterprise Virtual Space with the collective mind and impart it the ability to drive success. Any collaboration will not do.

Constructive dialogue and convergence demand a compelling universal process for focused and continuous knowledge flow on each decision event from its inception till its conclusion. The conventional wisdom articulated by Drucker in 1991 implies it is impossible to conceive a one-size-fit-all process to deliver a universal end-to-end workflow of collaboration. The IT and Knowledge Management community accept this as the gospel truth and are working within it with tools like Business Intelligence, Web 2.0, Presence sensitivity, etc., insisting there is no escape from dependence on a supportive culture for achieving the desired collaboration. This makes any collaboration acceptable whether or not it develops and applies the collective mind for superior ability. Thus the development of collective ability for better enterprise performance is today corrupted in translation.

The science of interactions delivers architecture to converge the Enterprise Virtual Space (EVS) with the collective mind for superior ability. Its primary features are:

• Focus on team worker, not process
• Team worker has evolved. Hence norms exist
• Grammar & vocabulary created to anticipate any knowledge process as it unfolds step by step
• They develop an IT driven language (infinite use of finite means) to assemble all interactions
• There is 100% adoption for the daily intra-enterprise communication
• Email is replaced as the communication backbone by smart use of replication technology.
• Capture and transformation of the knowledge into systematic dialogue in context.

In effect the science transforms IT from a tool or passive energy into inexhaustible intelligent energy for organizing, driving and channeling knowledge flows anytime/anywhere including offline. Its daily use for communication with by-product of corporate dialogue induces a collaborative culture and develops the collective mind. The collective cannot fail to act on the information surfaced by Web 2.0 tools. This bridges the Knowing-Doing gap, and enhances sensitivity and ability.

The means for constructive dialogue shall spare personnel the need to be pro-active as individuals - a cradle for mistakes. Instead, the collective intelligence fostered by IT drives the group to be pro-active. The creation of collective intelligence on call in the EVS is a breakthrough that rewrites the conventional wisdom articulated by Drucker in 1991. It provides means to overturn the centuries old dependence on personnel energy for superior knowledge work productivity and the pursuit of success.