The application of Knowledge is very personal and hence not rational. This is why the same facts give rise to multiple interpretations making it essential to deduce the reality behind the facts, i.e., the root. Unless the root is diagnosed there will be only fixes and temporary solutions. The symptoms will reappear and mistakes will be repeated. The ability to reach the root of problems and take corrective action defines the Collective Ability of the Organization. It is determined by the ability to think and act constructively.
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